Shipping policy

Shipping Policy

Thank you for supporting our Irish business! Every candle, wax melt, and diffuser is hand-poured and carefully packaged in Listowel, Co. Kerry, to ensure it arrives safely at your doorstep.

Processing and Dispatch Times

Standard Processing: All orders are processed within 2 to 3 business days (excluding weekends and Irish bank holidays).

Peak Seasons: During busy periods (such as Christmas), processing may take up to 5 business days. However, this would be a worst case scenario situation. We appreciate your patience.

Notification: You will receive a confirmation email with tracking information as soon as your order leaves our workshop.

Shipping Rates and Delivery Estimates

We ship nationwide across Ireland only (not including Northern Ireland) at this time. Apologies for any inconvenience caused.

We do not ship to any other country at the moment, we look to offer this service in the future.

Destination Delivery Method Estimated Delivery Time Shipping Cost

Republic of Ireland:

Standard - An Post 3-5 Business days €5 (Free over €35)

Damaged or Broken Items in Transit

Candle jars and liquid diffuser bottles are fragile. Under Irish consumer law, we are responsible for the condition of the goods until they reach you.

What to do: If your order arrives damaged (e.g., broken glass or leaking liquids), please email us at castleinch.listowel@gmail.com within 48 hours of delivery.

What to include: Please provide your Order Number and clear photographs of the damaged packaging and items.

Resolution: Once verified, we will immediately arrange a replacement or issue a full refund for the damaged items at no extra cost to you.

Delayed or Lost Parcels

By law, if a delivery date is not met, goods must be delivered within 30 days of purchase unless otherwise agreed.

If your parcel has not arrived within 7 business days of receiving your dispatch email, please contact us so we can trace it with our courier provider.

Incorrect Shipping Address

Please double-check your shipping details and Eircode at checkout. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If a parcel is returned to us in Listowel due to an incorrect address, a re-shipping fee of €10 will apply to mail it out a second time.

Thank you for supporting or small business.